Returns

How to return your order for store credit:

 

You may return your item for store credit within 14 days of delivery. Please email us at elizabeth@turquoisetravelerboutique.us to request your prepaid shipping label. Note that a $5.99 return shipping fee will be deducted from your issued store credit. Please note that the tag must be attached and the item cannot be worn or washed.

*Please do not reach out to us on social media to initiate a return or exchange.

*YOU MUST REQUEST A PREPAID RETURN SHIPPING LABEL. IF WE RECEIVE AN UNAUTHORIZED RETURNED ITEM IN THE MAIL WITHOUT USING OUR PREPAID LABEL, YOU WILL NOT BE ISSUED STORE CREDIT. You will then have to pay shipping for us to return the item(s) back to you.

Flawed/Broken Items

If you believe that you have received a flawed or broken item, please send an email to elizabeth@turquoisetravelerboutique.us right away. You must include a photo of the flaw or break, and your order number. If you do not contact us within 5 days after receiving the item we can only assume the damage is from wear.

Exchanges

Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be available when we receive your return. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it. We will issue you store credit. 

ALL JEWELRY & ACCESSORIES ARE FINAL SALE.

ALL SALE ITEMS ARE FINAL SALE. 

Canceling Orders 

If you wish to cancel an order, as long as it has not shipped, you have 8 hours to email us to cancel. There is a 20% restocking fee to cancel. If the items has shipped, you will need to return the item and you will be issued store credit.